If/When made a mistake/Error:

Post mistake:

  • Analyze how can you avoid make not just this mistake but this class of mistakes in the future -> Perform a retrospective.

The key aim of this retrospective process is:

  • Root cause the issue.
    • So not just this particular issue but any related issues do not happen again.
  • Create corrective actions to address root cause.

To root cause the issue we need to perform the process of 5 Whys.