If/When made a mistake/Error:
Post mistake:
- Analyze how can you avoid make not just this mistake but this class of mistakes in the future -> Perform a retrospective.
The key aim of this retrospective process is:
- Root cause the issue.
- So not just this particular issue but any related issues do not happen again.
- Create corrective actions to address root cause.
To root cause the issue we need to perform the process of 5 Whys.